Troubleshooting & FAQ
Common issues and solutions for using MusicWave.
Account & Login
I can't log in
Try these steps in order:
Verify your password is correct
Use the "Forgot Password" link to reset
Try logging in with Google instead of email
Clear your browser cache and cookies
Try a different browser
Check if your email is verified
If issues persist, contact support.
My account email isn't verified
Check your spam/junk folder
Add no-reply@musicwave.ai to your contacts
Use the "Resend verification" link in your account
Try logging in with Google to bypass email verification
I forgot my password
Click "Forgot password" on the login page
Enter your email address
Check email for reset link (also check spam)
Follow the link to set a new password
I want to delete my account
Go to Account Settings
Click "Delete account"
Confirm deletion (this is permanent)
Your data will be deleted within 30 days
Generation Issues
Generation is very slow
Possible causes:
High server load (peak hours)
Long duration setting
High quality setting
Slow internet connection
Try:
Reducing duration
Using standard quality instead of high
Generating during off-peak hours
Checking your internet speed
My generation failed
Common causes:
Prompt too long (limit ~500 characters)
Prompt contains restricted content
Server temporarily unavailable
Insufficient credits
Try:
Shortening your prompt
Removing any explicit content references
Waiting a few minutes and retrying
Checking your credit balance
The generated music sounds bad
Quality issues usually come from:
Vague prompts (be more specific)
Conflicting descriptors (don't use opposites)
Too many instruments listed (limit to 3-5)
Wrong genre name (use specific subgenres)
See Best Prompts for AI Music for guidance.
Vocals sound robotic
Try:
Using a different voice option
Adding more emotional descriptors
Specifying vocal style (smooth, raspy, breathy)
Using shorter phrases for clearer pronunciation
The music doesn't match my prompt
Iterate:
Check if your prompt is specific enough
Try regenerating (sometimes the same prompt produces better results)
Add more specific descriptors
Reduce conflicting elements
Generated music has artifacts or noise
This can happen with:
Heavy production styles (metal, distorted electronic)
Very dense arrangements
Some specific genre combinations
Try simpler prompts or different genre descriptions.
Cover Songs
My cover song sounds off-key
The voice model may not match the song's key
Try a different voice model with appropriate range
Pre-process the song to match the voice's range
Voice doesn't match the lyrics
Some voice models work better with specific languages or accents. Try different voice options.
Cover song processing failed
Possible causes:
Audio file too large (limit 100 MB)
Unsupported format (use MP3, WAV, FLAC, M4A)
Audio too short (under 30 seconds may fail)
Heavy effects on original vocals interfering
Stem Splitter
Stems still have other instruments bleeding in
This is a common limitation of AI separation. Try:
Using a higher quality source file
Switching to 5-stem mode
Using a different version of the song
My audio file won't upload
Check:
File size (must be under 100 MB)
File format (MP3, WAV, FLAC, M4A, OGG)
File isn't corrupted (try playing it locally)
Internet connection is stable
Vocals are still audible in instrumental track
Some songs have vocals so blended they can't be fully removed. This is common with:
Older recordings
Songs with very layered vocals
Live recordings
BPM & Key Finder
Wrong BPM detected
Songs with these characteristics may detect incorrectly:
Multiple tempo changes
Half-time / double-time feel
Sparse arrangements
Unusual time signatures
Try analyzing different sections of the song.
Wrong key detected
Songs with key changes or unusual chord progressions may detect incorrectly. The confidence score indicates how reliable the result is.
Lyrics Generator
Lyrics seem repetitive or generic
Try:
More specific themes
Detailed imagery in your prompt
Specifying perspective (first person, narrative)
Combining multiple generation runs and editing
Lyrics don't fit the song's mood
Specify the exact mood you want
Reference the song's tempo
Ask for specific structural elements
Generated lyrics are inappropriate
If lyrics are inappropriate for your needs:
Be more specific about tone
Add restrictions ("family-friendly," "no profanity")
Edit the output to remove unwanted elements
Downloads & Files
My download won't start
Check browser permissions for downloads
Disable popup blockers
Try a different browser
Check available disk space
Downloaded file won't play
Try a different audio player
Check if the file completed downloading (size matches expected)
Re-download the file
Try a different format (MP3 vs WAV)
File quality is low
Choose WAV instead of MP3 for highest quality
Use the "high quality" generation setting
Check that you downloaded the original, not a preview
Billing & Credits
My credits aren't showing
Refresh the page
Log out and back in
Wait a few minutes (sometimes there's a delay)
Contact support if credits don't appear within 24 hours
I was charged but didn't get credits
Contact support with:
Your account email
The transaction date and amount
Receipt or order number
I want to cancel my subscription
Go to Account Settings
Click "Subscription"
Click "Cancel subscription"
Confirm cancellation
Access continues until end of billing period
Refund policy
See current refund policy at musicwave.ai/refund. Generally:
Unused credits may be refundable within first 7 days
Subscription cancellations stop future charges
Used credits typically aren't refundable
Browser & Performance
MusicWave is slow in my browser
Update your browser to the latest version
Disable extensions (some interfere)
Clear browser cache
Try a different browser
Close other tabs to free memory
Audio doesn't play
Check your system volume
Check browser audio permissions
Try refreshing the page
Test in a different browser
Check if other audio sites work
The interface is laggy
Close other browser tabs
Restart your browser
Try a different browser
Check your internet connection
Update your browser
Mobile Issues
Generation works differently on mobile
Mobile browsers have some limitations:
File uploads may behave differently
Audio playback varies by browser
Some advanced settings may be hidden
For heavy production work, use a desktop browser.
Touch interface issues
Try landscape orientation for more space
Use a stylus for precise selections
Switch to desktop view if needed
Frequently asked questions
Can I use MusicWave music commercially?
Yes, on paid plans. Free tier may have restrictions. Check current terms.
Do I need to credit MusicWave?
Not required, but appreciated. Tagging us helps the community discover the tool.
Can I sell music I generate?
Yes, on paid plans. You own the rights to your generations subject to platform terms.
Will my generated music be unique?
Each generation is unique. The same prompt won't produce identical results twice.
Is the music copyrighted?
You own copyright to music you generate (subject to platform terms). The AI itself doesn't claim copyright.
Can I train my own voice model?
Yes — see Voice Models for details.
Does MusicWave work offline?
No, an internet connection is required.
What happens to my generations?
They're saved to your account history. You can download, share, or delete them at any time.
Can I share my account?
Account sharing typically violates terms of service. Each user should have their own account.
Is there an API?
Yes — contact us for API access details and documentation.
Contact support
If your issue isn't covered here:
Email: support@musicwave.ai
Help center: musicwave.ai/help
Response time: typically within 24 hours
Include in your support request:
Your account email
Description of the issue
Steps you've tried
Screenshots if applicable
Browser and OS version
Related resources
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