Troubleshooting & FAQ

Common issues and solutions for using MusicWave.

Account & Login

I can't log in

Try these steps in order:

1. Verify your password is correct

2. Use the "Forgot Password" link to reset

3. Try logging in with Google instead of email

4. Clear your browser cache and cookies

5. Try a different browser

6. Check if your email is verified

If issues persist, contact support.

My account email isn't verified

1. Check your spam/junk folder

2. Add [e-mail] to your contacts

3. Use the "Resend verification" link in your account

4. Try logging in with Google to bypass email verification

I forgot my password

1. Click "Forgot password" on the login page

2. Enter your email address

3. Check email for reset link (also check spam)

4. Follow the link to set a new password

I want to delete my account

1. Go to Account Settings

2. Click "Delete account"

3. Confirm deletion (this is permanent)

4. Your data will be deleted within 30 days

Generation Issues

Generation is very slow

Possible causes:

• High server load (peak hours)

• Long duration setting

• High quality setting

• Slow internet connection

Try:

• Reducing duration

• Using standard quality instead of high

• Generating during off-peak hours

• Checking your internet speed

My generation failed

Common causes:

• Prompt too long (limit ~500 characters)

• Prompt contains restricted content

• Server temporarily unavailable

• Insufficient credits

Try:

• Shortening your prompt

• Removing any explicit content references

• Waiting a few minutes and retrying

• Checking your credit balance

The generated music sounds bad

Quality issues usually come from:

• Vague prompts (be more specific)

• Conflicting descriptors (don't use opposites)

• Too many instruments listed (limit to 3-5)

• Wrong genre name (use specific subgenres)

See Best Prompts for AI Music for guidance.

Vocals sound robotic

Try:

• Using a different voice option

• Adding more emotional descriptors

• Specifying vocal style (smooth, raspy, breathy)

• Using shorter phrases for clearer pronunciation

The music doesn't match my prompt

Iterate:

1. Check if your prompt is specific enough

2. Try regenerating (sometimes the same prompt produces better results)

3. Add more specific descriptors

4. Reduce conflicting elements

Generated music has artifacts or noise

This can happen with:

• Heavy production styles (metal, distorted electronic)

• Very dense arrangements

• Some specific genre combinations

Try simpler prompts or different genre descriptions.

Cover Songs

My cover song sounds off-key

• The voice model may not match the song's key

• Try a different voice model with appropriate range

• Pre-process the song to match the voice's range

Voice doesn't match the lyrics

Some voice models work better with specific languages or accents. Try different voice options.

Cover song processing failed

Possible causes:

• Audio file too large (limit 100 MB)

• Unsupported format (use MP3, WAV, FLAC, M4A)

• Audio too short (under 30 seconds may fail)

• Heavy effects on original vocals interfering

Stem Splitter

Stems still have other instruments bleeding in

This is a common limitation of AI separation. Try:

• Using a higher quality source file

• Switching to 5-stem mode

• Using a different version of the song

My audio file won't upload

Check:

• File size (must be under 100 MB)

• File format (MP3, WAV, FLAC, M4A, OGG)

• File isn't corrupted (try playing it locally)

• Internet connection is stable

Vocals are still audible in instrumental track

Some songs have vocals so blended they can't be fully removed. This is common with:

• Older recordings

• Songs with very layered vocals

• Live recordings

BPM & Key Finder

Wrong BPM detected

Songs with these characteristics may detect incorrectly:

• Multiple tempo changes

• Half-time / double-time feel

• Sparse arrangements

• Unusual time signatures

Try analyzing different sections of the song.

Wrong key detected

Songs with key changes or unusual chord progressions may detect incorrectly. The confidence score indicates how reliable the result is.

Lyrics Generator

Lyrics seem repetitive or generic

Try:

• More specific themes

• Detailed imagery in your prompt

• Specifying perspective (first person, narrative)

• Combining multiple generation runs and editing

Lyrics don't fit the song's mood

• Specify the exact mood you want

• Reference the song's tempo

• Ask for specific structural elements

Generated lyrics are inappropriate

If lyrics are inappropriate for your needs:

• Be more specific about tone

• Add restrictions ("family-friendly," "no profanity")

• Edit the output to remove unwanted elements

Downloads & Files

My download won't start

• Check browser permissions for downloads

• Disable popup blockers

• Try a different browser

• Check available disk space

Downloaded file won't play

• Try a different audio player

• Check if the file completed downloading (size matches expected)

• Re-download the file

• Try a different format (MP3 vs WAV)

File quality is low

• Choose WAV instead of MP3 for highest quality

• Use the "high quality" generation setting

• Check that you downloaded the original, not a preview

Billing & Credits

My credits aren't showing

• Refresh the page

• Log out and back in

• Wait a few minutes (sometimes there's a delay)

• Contact support if credits don't appear within 24 hours

I was charged but didn't get credits

Contact support with:

• Your account email

• The transaction date and amount

• Receipt or order number

I want to cancel my subscription

1. Go to Account Settings

2. Click "Subscription"

3. Click "Cancel subscription"

4. Confirm cancellation

5. Access continues until end of billing period

Refund policy

See current refund policy at musicwave.ai/refund. Generally:

• Unused credits may be refundable within first 7 days

• Subscription cancellations stop future charges

• Used credits typically aren't refundable

Browser & Performance

MusicWave is slow in my browser

• Update your browser to the latest version

• Disable extensions (some interfere)

• Clear browser cache

• Try a different browser

• Close other tabs to free memory

Audio doesn't play

• Check your system volume

• Check browser audio permissions

• Try refreshing the page

• Test in a different browser

• Check if other audio sites work

The interface is laggy

• Close other browser tabs

• Restart your browser

• Try a different browser

• Check your internet connection

• Update your browser

Mobile Issues

Generation works differently on mobile

Mobile browsers have some limitations:

• File uploads may behave differently

• Audio playback varies by browser

• Some advanced settings may be hidden

For heavy production work, use a desktop browser.

Touch interface issues

• Try landscape orientation for more space

• Use a stylus for precise selections

• Switch to desktop view if needed

Frequently asked questions

Can I use MusicWave music commercially?

Yes, on paid plans. Free tier may have restrictions. Check current terms.

Do I need to credit MusicWave?

Not required, but appreciated. Tagging us helps the community discover the tool.

Can I sell music I generate?

Yes, on paid plans. You own the rights to your generations subject to platform terms.

Will my generated music be unique?

Each generation is unique. The same prompt won't produce identical results twice.

Is the music copyrighted?

You own copyright to music you generate (subject to platform terms). The AI itself doesn't claim copyright.

Can I train my own voice model?

Yes — see Voice Models for details.

Does MusicWave work offline?

No, an internet connection is required.

What happens to my generations?

They're saved to your account history. You can download, share, or delete them at any time.

Can I share my account?

Account sharing typically violates terms of service. Each user should have their own account.

Is there an API?

Yes — contact us for API access details and documentation.

Contact support

If your issue isn't covered here:

• Email: [e-mail]

• Help center: musicwave.ai/help

• Response time: typically within 24 hours

Include in your support request:

• Your account email

• Description of the issue

• Steps you've tried

• Screenshots if applicable

• Browser and OS version

Related resources

• What is MusicWave?

• Quick Start Guide

• Glossary of AI Music Terms

Try MusicWave free →